Founded in 2006, Group is a UK-based credit control, recoveries management, and business process outsourcing firm working in both the B2C markets together in Glasgow and Stratford-upon-Avon. Its focus is on recognizing its customers' needs and providing innovative solutions that help establish victory for them and for their own customers.
Now employs over 220 FTE having a capability to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely considered a leader in regards to creation and the usage of new technology has established itself as a market leader when maintaining its independence from larger less agile competitors. Since the companies launching back into 2008 and its team have won lots of high profile business awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, as well as being known for advanced use of technology is thus far the sole DCA to have won both ideal customer and best commercial DCA.
When you work without a taken for granted, we all take some opportunity to get to know you and your clients, the approach we invent for you is particular to your business requirements and evolves along with our venture.
Customer support, has worked with the impression that regardless of the present situation a client finds themselves dealing with, so they may be and will always stay a valued customer of their clients, this ethos means that functions with its customers across a range of debt kinds and age. In addition to working with customers on late arrears and elderly debt accounts also works with lots of clients at very early phase arrears, often in a white label capacity carrying and representing the name of some of the UK's biggest names.
Investing in our people, we're a professional services business working to a very high set of standards that are regulated by the Financial Conduct Authority, also as member of the highly regarded Credit Services Association we are dedicated to ensuring that all our people work to the highest of standards. Development and training play an integral part in the working lives of all employees at all levels, Training does not finish once more induction is finished but is present during the working atmosphere.
Quality assurance plays a key role in all that we do at; QA touches all elements of our company and is coated 6 tips for dealing with debt collectors - Bankrate.com with our three line of defence and backed up via our own internal audit group and different compliance functions.
Groups senior management team consists of a number of the most experienced and well regarded professionals in the business, with more than a 150 years combined experience in the realm of financials.